• Care Center
  • Portsmouth, NH, USA
  • Hourly
  • Full Time

Comprehensive Benefits Package

The Care Coordinator Administrator supports the dedicated Care Coordinators for Novocure patients and caregivers.


The Care Coordinator Administrator will have a strong understanding of the patient forward mission and will need to be a collaborator with strong communication skills.


This is a non-exempt position with hours of Monday-Friday from 8:30am to 5pm.


The Care Coordinator Administrator is based in our Portsmouth, NH office and reports to the Supervisor, Care Coordinators.



Essential Responsibilities:

  • Perform outbound scheduled calls for treatment end equipment retrieval
  • Process Household Income Verification Letters
  • Manages all aspects of support needed for Open Houses
  • All consent form and service agreement follow up
  • Managing any certified letters
  • Chart reviews
  • Floater for Care Coordinators as needed
  • Data entry and documentation management
  • Use of company specific CRM and ERP software platforms according to SOPs (SAP CRM and ECC)
  • Operates under close supervision of Supervisor
  • Prepare correspondence and documents, including spreadsheets and reports
  • Liaise with remote and local field team members
  • Perform other duties as requested



Preferred Qualifications:

  • 2-year college degree preferred
  • Patient-facing health care experience
  • Basic knowledge of Medicare, managed care, third party payers and Medicaid is a plus.
  • Knowledge of Protected Health Information and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security guidelines.
  • Working knowledge of legal and regulatory environment, with corresponding Guidelines (ACCME, AdvaMED, FDA, )
  • Solid working knowledge in the use of Excel, Word, and Outlook



Performance Behavior Competencies:

The following list describes the performance behaviors necessary to meet the minimum requirements.

  • Attitude & Enthusiasm: Must have a positive, "can do" attitude.
  • Communication: Be able to communicate clearly and effectively with an appropriate level of empathy.
  • Dependability/Perseverance: always willing to go the extra mile to complete projects on schedule.
  • Flexibility: Can accept change and is flexible toward change.  Have the ability to redirect work and priorities to be in alignment with the strategic corporate goals.  Counted on to achieve objectives and be flexible to take on other tasks when required. 
  • Judgment: Be able to make sound judgments and escalate when in doubt.
  • Planning/Scheduling: Handle multiple projects and priorities in order to meet required deadlines. Ability to plan ahead and foresee company needs.
  • Professionalism: adhere to a high level of professionalism by demonstrating ethical behavior.
  • Teamwork: work with others in contributing to the overall success of the company.
  • Ability to maintain a calm demeanor in challenging situations.



Working Conditions:

  • Ability to lift up to 20 pounds
  • The employee is expected to work 5 days per week from the Portsmouth, NH facility
  • Ability to work remotely if needed or after normal work hours




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