• DSS (Device Support Specialist)
  • Phoenix, AZ, USA
  • Salary
  • Full Time

Comprehensive Benefits Package

The DSS is responsible for supporting commercial and clinical trial oncology patients utilizing the NovoTTF device. Reporting to a Regional DSS Manager, the Device Support Specialist is an exempt, full-time, field-based position.


*The ideal candidate will be based in the Phoenix, Arizona area**


Essential Responsibilities:

  • Support and honor our "PatientForward" mission
  • Manage administrative tasks including expense reports, follow-up forms, equipment management, office supplies/ordering, and office logistics (as applicable)
  • Conduct regular patient visits and provide the following:
        • Check technical status of devices and replace components as necessary.
    • Troubleshoot problems through a well-defined procedure.
    • Provide patient training and reinforce as applicable.
    • Perform data collection and analysis to offer feedback in the form of verbal communications or formal documentation
  • Serve as technical interface between the Company and assigned medical centers
  • Support commercial and clinical trial oncology patients utilizing the NovoTTF device
  • Provide patient support by phone or in person as necessary, including beyond normal business hours and potentially weekends and holidays.
  • Work independently within an assigned regional territory while collaborating with cross functional team members
  • Travel to patient homes and to physician offices.


Educational Prerequisites and Requirements:

  • Minimum of an Associate's Degree, Bachelor's preferred
  • Patient care experience preferred (medical technician, medical assistant, nurse, nurse assistant, physical or occupational therapist or assistant, assisted living care provider)
  • Proficiency in basic computer operations including but not limited to Microsoft Office, manipulating computer files, following test and troubleshooting procedures (experience with Concur, SalesForce, and SAP a benefit)
  • Must have access to a car with a valid driver's license and insurance.
  • All approved travel expenses will be reimbursed.
  • Amount of travel required is dependent on patient needs and location and may include occasional overnight stays may require up to 50% travel

Working Conditions:

  • Ability to lift up to 50 pounds


Performance Behavior Competencies:

The following list describes the performance behaviors necessary to meet the minimum requirements.

  • Attitude & Enthusiasm: Must have a positive, "can do" attitude.
  • Communication: Be able to communicate clearly and effectively.
  • Dependability/Perseverance: always willing to go the extra mile to complete projects on schedule.
  • Flexibility: Can accept change and is flexible toward change. Have the ability to redirect work and priorities to be in alignment with the strategic corporate goals.required.
  • Counted on to achieve objectives and be flexible to take on other tasks when
  • Judgment: Be able to make sound judgments and escalate when in doubt.
  • Planning/Scheduling: Handle multiple projects and priorities in order to meet required deadlines. Ability to plan ahead and foresee company needs.
  • Professionalism: adhere to a high level of professionalism by demonstrating ethical behavior.
  • Teamwork: work with others in contributing to the overall success of the company.





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